1. Finding a Baker
Shops on the Baery marketplace are listed by location. Select your area to see the Bakers who serve it, or search for a particular product. Each shop page sets out the Baker’s products and prices, the notice the Baker requires, and whether the Baker offers pickup, delivery or both.
Every shop on Baery is a registered business. Many countries require registration of online sellers, and Baery verifies each Baker’s registration before the shop is listed. The Baker’s registered business name is shown on the shop page.
2. Placing an Order
Home and independent Bakers bake to order, and each shop states how much advance notice it needs. To place an Order:
- add the products you want to your cart;
- choose pickup or delivery, and a date and time the Baker has available;
- review the Order, including any delivery fee; and
- pay online to confirm.
Your Order is sent to the Baker the moment payment is completed. You may follow its progress at any time under Orders.
3. Payment
Payment is made online by card, or by the e-wallets and local payment methods available in your country, through Baery’s payment provider, PayMongo. Card details are entered on PayMongo’s secure page; Baery does not receive or store them. Cash on delivery is not offered.
Each Order is charged in the name of the Baker, who is the seller, and appears on your statement under the Baker’s registered business name rather than “Baery”. Baery does not charge Customers a service fee.
4. Pickup and delivery
For pickup, the Baker’s pickup details are shown on your Order. Please collect the Order at the time you selected.
Bakers who deliver arrange the courier themselves and state a single delivery fee, which is paid to the Baker in full. Each shop page sets out how the Baker delivers and the areas it serves.
5. Cancellations and refunds
- Cancelled by the Baker — you are refunded in full, including any delivery fee, without needing to make a request.
- Cancelled by you, before the Baker has started — contact the Baker as soon as possible using the number on your Order; the Order is cancelled and refunded in full.
- Cancelled by you, after the Baker has started — any refund is at the Baker’s discretion, having regard to the costs already incurred. The Baker may offer to reschedule instead.
- Once the Order is ready, in transit or handed over — the Order can no longer be cancelled; problems are handled as described in section 6.
E-wallet refunds are ordinarily received within a few days. Card refunds depend on your bank and may take several weeks to appear. The full terms are set out in the Refund and Cancellation Policy.
6. Reporting a problem
Within twenty-four (24) hours after you receive an Order, open it under Orders and select Report a problem. You may report an item that was missing, incorrect, damaged, spoiled or not as described, or an Order that was marked delivered but not received.
Please describe the problem, report it as soon as it is discovered, and where possible keep the product and its packaging. The Baker is notified immediately and may refund you, offer a replacement or respond. If the matter is not resolved between you, Baery will review it.
After the twenty-four (24) hour period, please contact the Baker directly; their number is shown on your Order.
7. Receipts and invoices
Your receipt on Baery confirms the amount you paid. As the seller, the Baker issues the official invoice or tax receipt for your purchase.
8. Selling on Baery
Baery is free for Bakers to use. Where a Baker sells through the marketplace, Baery charges a commission of 15% of the price of the goods, and only on marketplace sales. To begin, review the seller requirements or visit Sell on Baery.
9. Further assistance
If your question is not answered here, please refer to our Contact page. When writing about an Order, kindly include the order number.