Terms of Service

Version 1.0 · Last updated 24 September 2026

The short version
  • These terms cover using Baery at all: browsing, having an account, and posting reviews.
  • Buying from a baker is also covered by the marketplace terms. Selling is covered by the baker terms you accept in the console.
  • Baery runs the marketplace. The bakers are independent businesses, and they are the sellers.
  • Keep your account secure, be honest, and don’t misuse the service or the people on it.
  • Nothing here takes away rights you have under Philippine consumer law.

1. Who we are and what these terms cover

Baery (“Baery”, “we”, “us”) runs the Baery marketplace at baerymarket.com, the Baery baker console, and the services around them (together, the “Service”). These terms are an agreement between you and Baery about your use of the Service.

Other documents apply depending on what you do:

  • If you buy, the marketplace terms and the refund and cancellation policy also apply.
  • If you sell, the baker terms you accept in the console also apply. Where they conflict with these terms on anything about selling, the baker terms win.
  • For everyone, the privacy policy explains what we do with your information.

By creating an account, placing an order, or otherwise using the Service, you agree to these terms. If you don’t agree, please don’t use the Service.

2. What Baery is, and what it isn’t

Baery is a marketplace. It lets independent bakers list what they make, and lets customers find them, order, and pay online. Baery does not bake, sell, or deliver anything. Every shop on the marketplace is run by a registered business that makes its own products, sets its own prices and notice periods, and arranges its own pickup or delivery.

When you order, you are buying from the baker. We take payment for the order, pass the order to the baker, and step in when something goes wrong (see the refund and cancellation policy). We are not the baker’s employer, agent, or partner.

3. Your account

  • You need an account to order. You can sign up with an email address and password, or with Google or Apple.
  • You must be at least 18 years old to have an account, or have the permission of a parent or guardian who agrees to these terms for you.
  • Give us accurate details, especially your name, mobile number and delivery address. Bakers use them to prepare and hand over your order.
  • Keep your sign-in details to yourself. You are responsible for what happens on your account. If you think someone else has used it, tell us straight away at support@baerymarket.com. We recommend turning on two-step verification in your account settings.
  • One person, one account. Don’t create accounts for other people or under a false identity.

4. Using the Service fairly

When you use Baery, you agree not to:

  • break the law, or use Baery to help anyone else break it;
  • place orders you don’t intend to pay for or collect, or use a payment method you aren’t authorised to use;
  • harass, threaten, or abuse bakers, customers, couriers or our staff;
  • post reviews, reports or messages that are false, misleading, defamatory, hateful or obscene;
  • post reviews of shops you own, work for or compete with, or offer or accept anything in exchange for a review;
  • use contact details you get through an order for anything other than that order;
  • scrape, copy or harvest data from the Service in bulk, or access it by automated means except through the ways we provide;
  • try to get around security or rate limits, probe for weaknesses, or disrupt the Service for anyone else;
  • arrange to pay a baker outside Baery for an order you found through the marketplace in order to avoid our fees.

5. Content you post

You keep ownership of what you post on Baery, such as reviews, report notes, and, for bakers, product photos and descriptions. You give Baery a non-exclusive, royalty-free, worldwide licence to host, display, reproduce and adapt that content (for example resizing a photo) for as long as it is on the Service, so that we can run and promote the marketplace. Reviews are public and show your first name and last initial.

You are responsible for what you post, and you confirm you have the right to post it. We may remove content that breaks these terms or the law, and we may keep a copy where we need it to handle a dispute or meet a legal obligation.

6. Baery’s content

The Baery name, logo, software and the design of the Service belong to Baery. You may use the Service for its intended purpose, but you may not copy, modify, resell or reverse engineer it except where the law allows.

7. Availability and changes to the Service

We work to keep Baery running and accurate, but we can’t promise it will always be available or free of errors. We may change, suspend or retire features. If a change materially affects an order you have already paid for, we will make sure the order is either completed or refunded.

8. Suspending or closing accounts

You can close your account at any time by writing to support@baerymarket.com. Orders that are already paid will still be completed or refunded under the refund and cancellation policy.

We may limit, suspend or close an account that breaks these terms, puts other people at risk, or is involved in fraud or abuse of refunds or chargebacks. Where it’s safe and lawful to do so, we’ll tell you why and give you a chance to respond.

9. Responsibility and limits

Each baker is responsible for their products: what they contain, how they are made, labelled, stored and handed over, and whether they match the listing. If you have an allergy or dietary need, confirm the ingredients with the baker before you order. Their contact number is on your order.

To the extent the law allows, Baery is not liable for indirect or consequential loss arising from your use of the Service, and our total liability to you for any claim about an order is limited to the amount you paid for that order. None of this limits liability that cannot be limited by law, including liability for fraud, gross negligence, or death or personal injury caused by our negligence. It also does not reduce the rights you have as a consumer under Philippine law, including the Consumer Act and the Internet Transactions Act.

10. Disputes

If something goes wrong, please talk to us first at support@baerymarket.com. Most problems are resolved quickly that way. Problems with an order go through Report a problem.

These terms are governed by the laws of the Republic of the Philippines. Any dispute that we can’t resolve together will be settled by the proper courts of the Philippines. This does not stop you from filing a complaint with the Department of Trade and Industry or any other government agency.

11. Changes to these terms

We may update these terms as the Service changes or the law requires. The version and date at the top of this page always show which version applies. If a change materially affects you, we will tell you by email or on the Service before it takes effect. Orders you placed before a change are governed by the terms that applied when you placed them.

12. Contact

Questions about these terms: support@baerymarket.com.